Contact our Customer Service Centre

For ONLINE SALES, ENQUIRIES & RETURNS, you are welcome to contact our team by calling 1300 242 928, email us at info@jewellerylane.com.au or fill in the inquiry form below, we will contact you within 24 hours (Monday – Friday between 10am and 5pm).

Frequently Asked Questions

Please read our FAQ before sending us a message.

We charge a flat rate cost of $8.50 per order. Shipping is Australia-wide and we offer free shipping on orders over $100

1. online payment via stripe (credit card).
2. online payment via paypal (Read more about how paypal works here).
3. online payment via apple pay. (Read more about how apple pay works here).
4. online payment via google pay. (Read more about how google pay works here).
5. online payment via afterpay (Read more about how afterpay works here).
6. online payment via credit card which are processed directly on our website securely.

We strive to ensure that every credit card transaction occurs within a secure environment. Our payment system has a 128-bit SSL security encryption certification. We do not hold your credit card information after your order is complete, as it is submitted directly to our banks. Rest assure that your credit card and bank account information is secure every time you make an order.

Please allow up to 10 business days for delivery.  For personalised products, please allow 3-3.5 weeks and for solid gold products please allow 4 weeks.

You will receive an email from us with your order information attached, when the order has been processed and sent, you will receive another email from us.

Send us an email